FAQ

Purchasing and shipping

  • We aim to deliver frames within 6-8 weeks.

    If it’s possible to deliver earlier than that, or if there are any unforeseen hold ups, we will be in touch with updates after you have placed an order.

  • All prices on the website are inclusive of UK VAT.

    For sales outside of the UK you will pay your local rate of VAT, along with any import duty, to the courier when your frame is delivered.

  • At the moment we are only taking orders via our website for sales to UK addresses.

    If you are based outside of the UK please contact us.

  • Shipping of frames or frame sets to UK addresses costs £45.

    For sales outside of the UK please contact us for shipping quotes.

  • We are part of Cycle Scheme andthe Green Commute Initiative. If you would like to purchase a frame through C2W pleae get in touch.

  • Not yet but we are working on it!

  • We can offer trade pricing to our authorised dealers. We are on the lookout for a handful of bike shops around the UK and Europe that we could partner with for distribution of our frames. If you think you may be a good fit, please get in touch.

  • We don’t have a demo fleet but will occasionally have frames built up that can be made available for a test ride or for you to check them out in person at our Edinburgh workshop. Please let us know if you’d like to plan a visit or have questions about geometry or sizing.

manufacturing and finishing

  • Yes! Custom geometry is available on request. Please contact us and we will be happy to help.

  • There are some options on each product page where you can choose to add extra bosses on the top tube, remove cable guides for wireless builds or add Di2 routing. If it’s not shown as an optional extra, please contact us to see if we can help.

  • We have a choice of paint and anodising options available for each frame model but if you don’t see what you would like please contact us.

  • Yes, please contact us for pricing and confirmation of workshop availability before shipping anything to us or talk to an authorised dealer. Frames will need to be stripped of parts before being posted to us. Frames can be refinished to match the original finish or you can choose from another of our standard finishes available for the frame model.

  • Nope, sorry! For repairs and refinishing you can contact our sister brand - Five Land Bikes

  • All of our frames are designed, tested, fabricated and finished at our workshop in Edinburgh, Scotland.

  • Steel

    Our main tubing supplier for steel is Columbus. This Italian tubing manufacturer has been around since 1919 and consistently produces the highest quality bicycle tubing we have come across in over a decade of building bikes. We use a blend of Zona and Spirit tubing from their catalogue tailored to each frame design.

    We also use aerospace grade 4130 and T45 steel tubing on some parts that are formed in house.

    Titanium

    We use aerospace grade 3AL 2.4V (grade 9) tubing and 6AL 4V (grade 5) for machined parts on all our Ti frames.

  • An E-coat, also known as cataphoresis treatment or cataphoretic coating, is an advanced method of anti-corrosive surface treatment used on steel parts. During this process frames are dipped in a series of tanks to degrease, neutralise rust and etch the surface before being submerged in a final tank where paint is applied inside and out through cataphoresis - a process of electrodeposition where the frame is immersed in a bath of paint particles with the opposite charge. A DC charge is applied, drawing the particles to the metal and forming a coating.

    The pretreatment phase consists of 7 different steps to prepare the material to best receive the subsequent cataphoresis treatment:

    1. Hot degreasing with alkaline products in water solution (pre-degreasing)

    2. Hot degreasing with alkaline products in water solution

    3. Washing with demineralised water and an activator

    4. Phosphating with zinc-manganese-nickel salts (tricationic/trimetallic)

    5. Washing with demineralised recycled water and passivating agent

    6. Washing with demineralised water

    7. Washing with demineralised water and drip drying

    The frames then go through the cataphoresis treatment before being washed and baked to cure the paint at around 200 degrees C.

Tech

  • Our frames have plenty of room for dropper posts. Each product page has maximum seat post insertion listed on the geometry charts. This dimension along with the seat tube length and your saddle height should let you calculate what droppers will work.

  • Please check out the size charts on the product page for each frame for a guide based on rider height. You can also refer to the top tube length on the geometry chart to give you an idea of cockpit length compared to your current bike.

  • Our flat bar hardtails can be run as mullets if you want something lower and slacker. It will make head tube and seat tube angles about 1 degree slacker and the bottom height will drop by around 8mm.

  • Please stick with the recommended fork lengths/travel for the best ride. Using forks longer or shorter than recommended will change the geometry of the frame and void the warranty.

  • Your frame number is stamped onto the underside of the bottom bracket shell and should be easily visible if you flip your bike upside down.

  • All of our steel frames get an e-coat before we paint them. This anti-corrosion coating covers the tubing inside and out and will dramatically reduce the effect of rust for years.

    We still recommend removing your bottom bracket and seat post each year to check nothing has seized up and that there is no excess moisture in the tubes. If your frame has been completely submerged in water please ensure there is no trapped water left in the frame before storing.

    Using an internal frame protection spray and ensuring bare steel surfaces such as bottom bracket shell faces and the inside of the seat tube are greased.

  • PDF downloads for your forks including details of the multi rake system on the Futura Cross + are available HERE

  • Yes. It’s a great way to keep the frame finish looking fresh but there are a few things to keep in mind.

    On painted frames we recommend waiting at least 10 days from receipt of your frame before applying any protection films or wrapping up chainstays. This is to allow time for paint to fully cure and prevent damage during removal or delamination due to trapped solvents.

    When removing film or tape from painted or anodised surfaces it’s best to use a hair dryer to soften the adhesive and pull the film along the frame rather than directly away from it.

    Please see our warranty page for details on what’s covered with regards to frame finishes.

  • We don’t make women specific frames. Folk come in all shapes and sizes and a good fit is nearly always possible with changes to stems, saddles, bars along with choosing a frame size that suits your posture and riding style.

other stuff

  • All frames come with a 5 year warranty on materials and workmanship. You can read more about our frame warranties HERE.

  • Yes! We offer discounted crash replacement frames to original owners. Please contact us to make a crash replacement claim.

  • Unfortunately we can’t offer any sponsorship and we don't currently run our own race team, however, if you have an idea or collaboration in mind that you think we may be interested in please drop us a line.

  • Yes but you need to give us a heads up before you swing by. We are a small team and will need to arrange for someone to meet you.

Can’t find the answer? Contact us and we will do our best to help.